Contact information
Contact Us
How Can We Help?
Dear Valued Customer,
We are here to assist you!
If you need help tracking your order, please visit our Shipping page. For useful information, updates, and nicotine-related news, please visit our blog, where we answer frequently asked questions.
For any urgent inquiries about orders that have not yet shipped, we kindly ask that you call us by phone rather than email, so we can provide the fastest possible support.
Please note that we currently ship within the United States only and do not offer international shipping.
We look forward to hearing from you!
Best regards,
Customer Service at POUCHBUD
Email Us
Typical response time: within 24–48 hours.
Please include:
- Your full name
- Order and tracking number (if applicable)
- Photographs (for damaged or defective products)
Call Us
Phone: (405) 210-8879
Business hours: Monday–Friday, 9:00 AM – 6:00 PM CT
Saturday & Sunday: Closed
Mailing Address:
POUCHBUD
754 Asp Ave
Norman, OK 73069
USA
Frequently Asked Questions
Can I track my order?
If you have an account, you can track your order through your order history. If that is not available or you do not have an account, visit our tracking page for instructions.
When will an out-of-stock product be available again?
If a product is marked as out of stock, click the "Notify me when back in stock" button. You will receive an email as soon as the product becomes available again.
Is an adult signature required for delivery?
Some states require an adult signature at delivery in addition to on-site age verification. For orders subject to the Adult Signature Requirement (ASR), our carrier will attempt delivery up to three times. If unsuccessful, the package is returned to us. Any reshipment will incur shipping costs.
I haven't received a shipping confirmation. What should I do?
You will receive a shipping confirmation email once your order has been packed and dispatched. While we aim to ship all orders promptly, it may take a day or two to receive the confirmation. Our Oklahoma warehouse operates Monday through Friday, excluding national holidays.
I entered the wrong shipping address. Can I make changes?
If you need to correct your address, please call our customer service team as soon as possible at (405) 210-8879. We can fix minor errors with the original address, but we are unable to change it to a completely new address.
Can I return my order if I changed my mind?
Unfortunately, we cannot accept returns due to the perishable nature of our products.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by calling our customer service team at (405) 210-8879. Please initiate the cancellation as soon as possible, as orders that have been processed and packed cannot be cancelled.